Damascus, Syria

Designed, engineered, and deployed "Taweltak", a production-grade restaurant table reservation and food delivery infrastructure containing independent systems for consumer access and enterprise merchant management. The back-end hosted a relational MySQL layout tracking 400+ active user profiles.

Technical Responsibilities & Architecture:

1. 1. Engineered full-stack platform web architectures using an adaptive combination of HTML5, CSS3, and the Bootstrap framework.
2. 2. Programmed secure backend RESTful APIs using PHP to seamlessly handle operations between application layers and structural database pipelines.
3. 3. Written optimized JavaScript and asynchronous AJAX logic to manage real-time reservation confirmation requests without reloading the active viewport.
4. 4. Structured relational schemas using MySQL to process system states, merchant portfolios, client orders, and scheduling blocks.

Cairo, Egypt & Regional Operations

Teleperformance

. Since I came to Egypt in 2021, I had a job offer from a company called Teleperformance.This company is a big global company that offers to other big global companies such as: Western Union customer services. The building of this company that I worked at is located in Cairo, Al-mohandeseen.

. I had 1 month of training on how to use the System of the Western Union because our floor in the company was responsible for providing customer service to the Western Union customers.

. My job was to reply to the customers on the phone and solve their problems such as stuck transactions, verifying identity, unblocking locked accounts, and helping to create new transactions and follow its status.

---

Concentrix

. At the end of 2022, I started to work in a company called Concentrix. It is an American business services company similar to Teleperformance.

. I had 1 month of training in the company before I took my job. We were trained on how to handle Microsoft's customers, and how to find a solution to the issues we might face on the floor.

. My job title in this company is: Customer Service Advisor. I am working as a customer support for Microsoft, and my duties are to help customers who have any problems with one of the Microsoft's services (Microsoft account, OneDrive, etc) and products (Windows, Xbox, etc).

In both companies, I was working full-time (9 hours/day) While my current official job title at Concentrix is in Customer Service, I engineered custom digital solutions to alleviate internal operational overhead.

Key Technical Achievement: "Blind Distribution" System

Independently developed, coded, and deployed a custom full-stack load-balancing workflow utility titled the "Blind Distribution System" to solve critical algorithmic inequalities in real-time team case assignments.

• • Back-End Engine: Integrated JavaScript logic with a live Google Firebase real-time NoSQL database to instantly maintain agent state queues.
• • Front-End UI/UX: Implemented a clean, error-resistant administrative interface using HTML5, CSS3, and the Bootstrap framework.
• • System Impact: Eliminated processing latencies by replacing manual dispatch operations with an automated algorithm that balanced exact tracking metrics completely evenly among team members.

Engineered and launched native performance-optimized mobile games on the Google Play ecosystem using Google's Dart language and advanced platform SDK architectures.

1. Ball Removal (Arcade Color-Matching Engine)
An algorithmic color-matching casual mobile engine utilizing vector tracking and boundary collision logic to map physical coordinates against rapid directional swipe gesture matrices.

• • Developed velocity-based swipe detectors using custom gesture canvases.
• • Coded lightweight UI updates optimized for clean mobile framerate rendering.

---

2. Zombie Survivor (Top-Down 2D Physics Survival Framework)
A complex, object-oriented 2D top-down survival architecture that implements asynchronous animation maps, heavy asset pipeline integration, audio mixers, and multi-layered collision logic.

• • Managed advanced multi-state sprite sheets execution and frame timing hooks.
• • Engineered multi-entity collision layers to track real-time target path alignments.